The steps

From first call to last walk-through

The people you will talk to are named in the steps.

Step 1: You call or write
Jeanette Wagner takes the details: the town, what you've noticed, the age of the house, and a photo if you have one.
Step 2: The house visit
Constance Dunning and Kellen Devlin, or Theodore Pressley, walk the house with you for about two hours. We look at every window, the porch, the walls, and the cellar and attic.
Step 3: Written notes
Constance writes a note for the house, window by window and wall by wall, sorted into fix now, fix next and leave alone.
Step 4: Scope and price
Constance sends an estimate that says what is in, what is out and how long it takes. If you want a replacement quoted next to a repair, we write both.
Step 5: The work
Isiah Parrish and the crew set up the protection first, then the work follows the order in the estimate. You're called before anything changes.
Step 6: The walk-through
Theodore walks through the work with you, hands over the notes and a care note, and fix what you point out.

Week one

Week one on site, mostly set-up

The first week is slower than you'd expect, and that is on purpose. Protection goes up before any tool comes out.

Day one: a marked route in, masked floors, and the work area sealed
Day two: the first sash come out, or the first boards are opened
Day three: the crew's first note to you, with photos
By Friday: the first window is back in and running, or the first wall is patched

Not for most work. For plaster or a kitchen we'll say which rooms are out of use and for how long.

The same small crew from the first day to the last. You'll know their names before they arrive.

We stop, show you with photos and write a change order with its price before we go on.

Yes. Ask Kellen and he'll show you a window in progress.

The first step is the visit.